Strategic Account Manager
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A fast-growing cloud kitchen brand business operating multiple restaurant-quality food brands across the UK, including partner account management, revenue growth, and performance optimization for its UK restaurant network with its Karachi office playing a critical role in global operations.
Role Introduction
You’ll be the key point of contact for UK restaurant partners, from driving revenue and optimizing performance to growing their footprint across the portfolio of virtual food brands, as part of the Strategic Accounts team, a vital arm of the company’s growth strategy. This is a foundational hire with real scope to shape the role as the business scales.
Features
- Full time
- Onsite (Clifton, Karachi)
Requirements
- Taking full ownership of the day-to-day and strategic management of assigned restaurant partner accounts.
- Building and nurturing strong, productive relationships with key partner stakeholders.
- Leading weekly performance reviews and ensuring actionable business improvements are implemented.
- Monitoring partner sales and identifying upsell and cross-sell opportunities across brands.
- Coordinating closely with internal teams (Sales, Marketing, Operations, Tech) to deliver a seamless partner experience.
- Handling partner escalations, refunds, and operational challenges swiftly and professionally.
- Ensuring partners are leveraging logistics efficiently to maximize order volume.
- Using data to make informed recommendations, optimizing menus, and improving partner performance.
- Attending internal meetings to represent the Strategic Accounts team and provide insight-driven feedback.
- Proactively identifying and implementing innovative process improvements for stronger partner outcomes.
Specifications
- 2+ years of account management experience (preferably in food delivery, FMCG, tech, or hospitality).
- Strong understanding of B2B operations and/or the UK restaurant industry.
- Confidence working with data, performance metrics, and dashboards.
- Experience using CRM platforms and Excel/Google Sheets to track and report progress.
- Ability to communicate clearly, persuasively, and professionally with both internal and external stakeholders.
- Commercial acumen and strong negotiation skills.
- A proactive, problem-solving mindset and the ability to work under pressure.
- Collaborative attitude with a passion for helping partners succeed.
Expertise
Skills: B2B Operations, Client Relationship Management, CRM Platforms, Data analysis, Google Sheets, MS Excel, Negotiation Skills, Reporting & Dashboards
About TalentHue
TalentHue provides scalable, reliable Tech Recruitment, Corporate Recruitment and Consulting (Strategy, Operations, Performance) services. Our Recruitment and HR consultants will work alongside your team to meet the unique needs of your business.- Karachi
Strategic Account Manager
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Salary Range
PKR 100K - 120K
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