Customer Service Manager

The Customer Service Resolution Manager will oversee customer inquiries related to marketing programs, website, store experience, and orders while managing back-office tasks such as data entry and returns processing. This role includes leading Call Center associates, resolving escalated cases, and providing training. The aim is to enhance customer satisfaction, achieve first contact resolution, and build […]
Technical Support Manager
The Technical Support Manager will have a Computer Sciences background with experience of managing L1 and L2 support for tech products. He / she should be able to identify basic product and solution related issues and coordinate with Software Development teams in case technical intervention is required. The ideal candidate will be responsible for managing […]