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Customer Service Manager

The Customer Service Resolution Manager will oversee and ensure the efficient handling of customer email and white mail inquiries related to company marketing programs, website, store experience, product availability, and order status. This role will also manage various back-office operational tasks, including data entry, fulfillment, and returns processing

The Customer Service Resolution Manager will oversee customer inquiries related to marketing programs, website, store experience, and orders while managing back-office tasks such as data entry and returns processing. This role includes leading Call Center associates, resolving escalated cases, and providing training. The aim is to enhance customer satisfaction, achieve first contact resolution, and build […]