Customer Success Manager
A Dubai based tech firm merging business expertise with cutting-edge AutoID, RFID, and machine vision tech for logistics and manufacturing innovation.
This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal Customer Success Manager will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment
- Lahore Office
- Become a subject matter expert in our software products, including understanding their architecture, features, and integration points.
- Provide L1/L2/L3 technical support to customers, including diagnosing and resolving complex technical issues through phone, email, chat, or remote sessions.
- Create and maintain detailed documentation of support cases, issue resolutions, and troubleshooting procedures.
- Communicate with customers professionally and effectively, providing updates on issue status, progress, resolution and maintain best customer experience.
- Collaborate with the product/ development team to identify and report product defects and suggest enhancements based on customer feedback.
- Stay up-to-date with new product releases, features, and industry best practices to maintain technical expertise.
- Provide valuable feedback to the product development team based on recurring issues, customer feedback, and industry trends to contribute to the continuous improvement.
- Assist in creating training materials and documentation for both internal and external stakeholders.
Nice To Have
- Minimum Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience of 3 years in higher technical support roles.
- Strong knowledge of SQL and NoSQL.
- Familiarity with database management systems and data analysis tools.
- Customer-focused mindset with a commitment to providing exceptional service to our key accounts.
- Excellent problem-solving and troubleshooting skills.
- Exceptional communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Ability to thrive in a fast-paced, collaborative environment.
About TalentHueTalentHue provides scalable, reliable Tech Recruitment, Corporate Recruitment and Consulting (Strategy, Operations, Performance) services. Our Recruitment and HR consultants will work alongside your team to meet the unique needs of your business.
Customer Success Manager
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