Customer Support Executive (French Speaking)
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Our client is a leading customer support outsourcing company with offices located in Lahore and Karachi. With a strong presence in the outsourcing industry, They have established themselves as a trusted partner for businesses seeking top-tier customer support solutions.
Role Introduction
We are looking for a customer-oriented, multi-tasking support representative. You will be responsible for answering inbound calls and supporting customers concerning our client’s services.
Requirements
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (by testing different scenarios).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Follow up with customers to ensure their technical issues are resolved.
- Assist in training junior Customer Support Representatives.
Nice To Have
- Good written and verbal communication in French Language.
- 1-2 year experience as a Customer Support Specialist or similar.
- Excellent problem-solving skills.
- Multi-tasking abilities.
Expertise
Skills: Technical Knowledge, Verbal & Wriiten Ability of French Language
About TalentHue
TalentHue provides scalable, reliable Tech Recruitment, Corporate Recruitment and Consulting (Strategy, Operations, Performance) services. Our Recruitment and HR consultants will work alongside your team to meet the unique needs of your business.- Karachi, Lahore
Customer Support Executive (French Speaking)
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Salary Range
100-150K
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jobs@talenthue.com
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